Recruiting and More Business Solutions

 

Recruiting And More Business Solutions


Moving Your Business Forward

 

 

412-334-6798

 

Customer Service Call Center Consulting

Customer Service Call Center Consulting

Our team brings over 40 years’ of combined Customer Service experience managing multiple Call Center facilities, as well as recruiting for inbound service, outbound sales, and payment centers. Work done with call centers in the Financial, Packaging, Medical, and Manufacturing arenas to name a few.

Experience consulting with customers on best practices to improve IVR, Voice of the Customer and desktop applications, as well as leadership development through installation of review manager system to track productivity of management staff utilizing quality driven practices.

Contact/Call centers underperforming can be a significant financial burden on any organization. Decreases in First Call Resolution and increases in long wait times, abandoned calls, inefficient call times, staffing issues, or technology needs lead to dissatisfied customers, increased costs, and possible loss of market share. With our 40 plus years of combined experience, we can develop a strategic plan to address the issues your center is facing.

We work with you to:

  • Reduce call time
  • Reduce rate of call abandonment
  • Improve overall customer service ratings
  • Review operations, suggest and follow through on technology upgrades/automation
  • Reduce on hold time
  • Improve First Call Resolution